These terms apply when you book a service with Preema Premium Autocare, a trading name of Preema Group Pty Ltd (ABN 69 696 547 912) (“Preema”, “we”, “us”), buy a gift voucher or use our website. By booking with us you agree to these terms. Nothing in them limits your rights under the Australian Consumer Law.
Quotes and prices
Prices on our website are a guide for a car in average condition. The final price depends on your vehicle’s size and condition and the work you choose, and we’ll confirm it with you before we start.
If your car needs much more work than expected, for example heavy pet hair, sand, mould or stains, we’ll talk to you before doing any extra work or charging more.
Bookings and changes
Your booking is confirmed once we’ve confirmed the date and time with you. If you need to change or cancel, please let us know as early as you can and at least 24 hours before your booking, so we can offer the time to someone else.
We sometimes need to move a booking because of bad weather, illness or a vehicle issue. If that happens, we’ll contact you as soon as possible to find a new time.
Mobile services
For mobile services we come to your home or workplace. Please make sure:
- We have permission to work at the address you give us
- There’s safe, level space around the car, ideally with some shade or cover
- The car is unlocked or the keys are available when we arrive
We’ll tell you when you book if we need access to power or water.
Your vehicle
Please remove valuables and personal items before your service. We take care around everything in your car, but we can’t be responsible for items left inside.
Before we start, we check your car for existing damage such as scratches, stone chips, dents, cracked trims, worn upholstery or failing paint, and point out anything we notice. We aren’t responsible for existing damage or for faults that only become visible once the car is clean.
We get the best possible result from every car, but some stains, scratches and marks can’t be removed completely without risking damage. We’ll always tell you what to expect.
Ceramic coating
Ceramic coatings need a short curing time and the right care afterwards. We’ll give you aftercare instructions when we finish. Any coating warranty depends on following those instructions and the warranty terms for the product used.
Window tinting
We only install window tint that meets the legal light limits for your state. Tint takes a few days to cure, so please keep the windows up for the time we advise. Small water bubbles or haze during curing are normal and clear on their own.
Payment
Payment is due when the work is finished, unless we’ve agreed otherwise in writing. Some services, such as ceramic coating, may need a deposit to secure the booking. We’ll tell you when you book.
Gift vouchers
- Vouchers are valid for 12 months from the date of purchase
- They can be used for any Preema service and can’t be exchanged for cash
- Quote the voucher code when you book
- Please keep your voucher safe. If it’s lost, contact us with proof of purchase and we’ll reissue it
If you’re not happy
If something isn’t right, please let us know as soon as possible, ideally within 48 hours, and we’ll come back and fix it. Our services come with guarantees under the Australian Consumer Law that can’t be excluded.
Liability
To the extent the law allows, our liability for any loss or damage is limited to supplying the service again or paying the cost of having it supplied again. We aren’t liable for indirect losses, such as loss of use of your vehicle. This doesn’t affect your rights under the Australian Consumer Law.
Using our website
The text, photos and designs on our website belong to Preema and can’t be copied without our permission. We keep the information on the site as accurate as we can, but prices and services can change. Links to other websites are provided for convenience and we aren’t responsible for their content.
Privacy
How we handle your personal information is explained in our Privacy policy.
General
These terms are governed by the laws of Victoria, Australia. We may update them from time to time, and the version on this page applies to new bookings.
Questions? Call 0411 559 799 or email Bookings@preemagroup.com. Last updated 12 October 2026.