FAQ'S
Preema provides premium mobile car detailing services across all of Victoria, including comprehensive coverage throughout Geelong and the Bellarine Peninsula. Our fully equipped mobile vans arrive directly at your home or workplace, bringing professional-grade vehicle restoration to your driveway.
No, Preema never charges a call-out fee or hidden travel expense for any of our mobile car detailing packages. Our transparent pricing ensures you only pay for the high-quality detailing service, providing you with absolute convenience and value.
No, we maintain a flat-rate service across all of our detailing packages and never charge extra fees for larger passenger vehicles like UTEs, SUVs, or 4WDs. You receive our premium interior and exterior care at the standard price. (Note: This excludes oversized commercial trucks and buses).
Yes, high-temperature interior steam cleaning is permanently included in all of our vehicle detailing packages, including our entry-level options. We utilize commercial-grade steam extraction to safely sanitize delicate fabrics, lift stubborn upholstery stains, and neutralize lingering cabin odors.
For your security and convenience, we exclusively accept contactless card payments upon completion of the service. Every Preema mobile detailing van is equipped with an EFTPOS machine to process your payment on-site securely.
Yes, you will automatically save 20% off your total package price when you group a two-vehicle mobile detailing booking together at the same location. This bundled discount provides a highly cost-effective way to restore multiple vehicles in a single convenient appointment.
You can book your car detailing appointment directly through our online booking portal, by phone at 13 56 68, or via email. We offer flexible scheduling options to accommodate whichever booking method suits your lifestyle best.
To complete your mobile detailing service, you must provide our technicians with access to a functioning running water tap and a standard electrical power outlet. This allows us to operate our heavy-duty cleaning and steam extraction machines efficiently right in your driveway.
Yes, prior to our mobile detailers arriving, you must remove all personal belongings, valuables, and baby seats from the vehicle. This ensures our technicians have unrestricted access to deeply clean and sanitize every inch of your cabin.
Yes, Preema offers a specialized, discounted regular maintenance booking package available after you purchase your initial comprehensive detail. This ongoing service ensures your vehicle sustains its fresh showroom condition and protects your clear coat year-round. (Inquire via email to book).
No, our mobile car detailers specialize strictly in deep cleaning, paint correction, and ceramic protection, meaning we cannot fix vehicle dents or panel damage. For any structural bodywork or dent removal, you will need to consult a specialized paintless dent repair technician.
If you need to cancel or reschedule your car detailing appointment, please provide at least 24 hours’ notice by contacting our support team via email. This allows us to efficiently manage our mobile dispatch schedules and accommodate other clients.
Yes, if our phone lines are busy, you can fill in your details on our website’s contact page to request a callback. One of our dedicated service providers will call you back to answer your questions within 15 to 20 minutes.
Our 24 hour FAST service means our phones ring all day and all night 7 days a week. We pride ourselves on getting to everyone as promptly as we can but would recommend emailing us or booking online.
Where does Preema provide mobile car detailing services?
Every vehicle detailed is completely different for the next, we pack as much value as we can into each of our Interior & Exterior packages including our Pre-sale packages.
Each packages inclusions is completely subject to the necessity of every booking for what is needed for each individual vehicle.
If your vehicles headlights do not need to be rejuvenated but your package included rejuvenation for example, a discount is not offered on the total package price.