Preema Premium Autocare is a trading name of Preema Group Pty Ltd (ABN 69 696 547 912) (“Preema”, “we”, “us”). We provide mobile car detailing, ceramic coating, window tinting and key programming in Melbourne, Geelong, the Gold Coast and Brisbane. This policy explains what personal information we collect, why we collect it and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

We only collect what we need to quote, book and carry out your service. This may include:

  • Your name, phone number and email address
  • The address or suburb where you’d like the work done
  • Details about your vehicle, such as its make, model, size and condition
  • Your booking history and any notes about the work we’ve done
  • For gift vouchers, the recipient’s name, postcode, email address and your personal message
  • Anything else you choose to tell us in a form, message or phone call

We don’t collect sensitive information such as health details, and we don’t store your card details. Payments are processed by our payment provider, which handles your card details securely.

How we collect it

Most information comes straight from you: when you fill in a form on our website, book a service, buy a gift voucher, call, text, email or message us on social media. When you visit our website we also collect some information automatically, which is explained under “Cookies, analytics and advertising” below.

How we use it

  • To answer your enquiry and send you a quote
  • To book, confirm and carry out your service, and to follow up afterwards
  • To issue and redeem gift vouchers
  • To take payment and keep our business records
  • To improve our services and our website
  • To send you news or offers, if you’ve agreed to receive them. You can unsubscribe at any time.

Photos of your vehicle

We often photograph cars before and after we work on them, to record their condition and to show our work on our website and social media. If you’d rather we didn’t use photos of your car, just let us know and we won’t.

Cookies, analytics and advertising

Our website uses cookies and similar technology to understand how people use the site and to measure our advertising. We use Google Tag Manager, Google Analytics and Google Ads. These tools may record things like the pages you visit, the device and browser you use, and the ad or link that brought you to our site.

When you send us an enquiry after clicking one of our ads, we may share your email address and phone number with Google in a scrambled (hashed) form so Google can match the enquiry to the ad. This is called Enhanced Conversions. It helps us measure which ads work, and Google doesn’t use it to identify you to us.

You can block or delete cookies in your browser settings, manage the ads Google shows you at adssettings.google.com, and opt out of Google Analytics with Google’s browser add-on.

Who we share it with

We never sell your personal information. We only share it when we need to, with:

  • Our team members who carry out your service
  • Businesses that help us run Preema, such as our website host, email, booking and payment providers
  • Google, for analytics and advertising as described above
  • Government bodies or others when the law requires it

Some of these providers store information on servers outside Australia, including in the United States. We use reputable providers that protect information to a standard similar to Australian law.

Keeping it safe

We store personal information in secure, password-protected systems and only give access to people who need it. We keep information for as long as we need it for the purposes above and to meet our legal obligations, then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below and we’ll respond within 30 days.

Questions and complaints

If you have a question about this policy or a concern about how we’ve handled your information, please contact us first so we can put it right. Call 0411 559 799 or email Bookings@preemagroup.com.

If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. Last updated 12 October 2026.